Readers of this blog will know that I’ve been saying for several years that we’re living in an angry era, but that zeitgeists do change, and that a happier time is on the way. At least, that’s what I hope. Each year I’ve suggested that perhaps this is the year. Well, I’m sorry to join […]
This is the third installment in a three-part series adapted from my recent book, Can You Hear Me” How to Connect with People in a Virtual World. In the first part, I argued that the internet and the mobile phone have fundamentally changed the sales cycle. So, salespeople need to learn new techniques of selling, […]
This is the second installment in a three-part series adapted from my recent book, Can You Hear Me” How to Connect with People in a Virtual World. In the first part, I argued that the internet and the mobile phone have fundamentally changed the sales cycle. Your potential customer is further along the sales journey; […]
The internet and mobile phone together have changed our notions of friendship, family relationships, work connections, and personal ties. And all of that has happened in a couple of decades, but especially the last ten years, thanks mostly to the sudden rise of the mobile phone (since the introduction of the iPhone in 2007). Where […]
Communicating effectively is essential table-stakes for success in the business world today, as well as of course the public speaking world. We begin work on a speech or planning a meeting with good intentions and a grab-bag of rules floating around in our heads. But often those rules have been derived from pre-virtual days; the […]
One of the great pleasures about finishing a book is getting to leave your writing desk and find the audience, people who share your interest in and enthusiasm for the topic. Finishing Can You Hear Me? was no exception. Perhaps one of the items I had most trepidation about was the use of emojis in a business […]
Harvard Business Press and Havas Media recently teamed up to sponsor my book talk on Can You Hear Me? in London. The venue was spectacular and the audience was lively. Thanks to all for a fun evening!
In the last 10 years, with the widespread adoption of the mobile phone, the business world has become much more virtual. Many of the things we used to do face to face we now get done with email, audio conferences, and video meetings. Here’s a short video talking about some of the perils of that […]