If you work or manage in an organization that has more than one office or customers who aren't nearby, Can You Hear Me? is your essential communications manual for the twenty-first-century.
Can You Hear Me?
How to Connect with People in a Virtual World
We’re immersed in the digital world; in fact, we couldn’t live without our mobile phones, computers, and social apps that allow us to work and play in ways unimaginable even two decades ago. But the blurring of the virtual and the real has a hidden cost that we pay every day. The technology strips ordinary human emotional understanding out of our communications, and we are the poorer for it – not to mention the misunderstandings, miscommunications, and mistakes that arise from emails that convey the wrong tone, texts that misuse humor, and audio conferences that put everyone to sleep. In Can You Hear Me?, Nick reveals what is missing and shows how to put some of the human connection back into our emotionally impoverished virtual world.
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Too much of our personal and work lives today relies on the virtual. But we need to learn to live smarter and communicate differently in order to survive in this brave new digital world. ~Dr Nick Morgan
A NOTE FROM NICK MORGAN
I’ve been speaking about body language to audiences around the world for a decade or more. In the last few years, more and more audiences have asked me, usually as the first question during Q and A, “Nick, this body language research is interesting and I get that it’s really important for communicating as a leader to a team, an audience or even just one-on-one in a conversation. But my team is based in several locales around the world, I never see them, and so how do I communicate the important information and emotion you’re talking about when we’re rarely in the same room?”
In other words, what happens to communication when it becomes virtual? I decided that was such a good question that I had to find a deeper answer than the obvious one, “it’s harder.”
The research surprised me, and I’ve gone on a long journey to discover all the ways in which the virtual world puts our normal human means of communication in jeopardy. Can You Hear Me? charts the journey and offers many straightforward, easy-to-implement methods and tools by which you can improve on the mostly unsuccessful world of half-real, half-digital communications.
If you’re going to survive and thrive as a manager, leader, or even just a human in the virtual world, then this book is essential for you.
Here are some of our favorite virtual communications mishaps
Children interrupt BBC News interview - BBC News
The Ellen Show: Awkward texting accidents with hilarious results
Webcam 101 for Seniors: Bruce and Esther learning how to use their new computer.
Michael Wolff claims he “can’t hear” during interview with TODAY Australia
How Donald Trump reacted when his teleprompter broke
'We're in the Money': Sainsbury's CEO caught singing before Asda merger interview
Your Virtual Communications Disaster Stories