In the last 10 years, with the widespread adoption of the mobile phone, the business world has become much more virtual. Many of the things we used to do face to face we now get done with email, audio conferences, and video meetings. Here’s a short video talking about some of the perils of that virtual communication and what to do about them. The subject is covered in more depth in my new book, Can You Hear Me? How to Connect with People in a Virtual World.