Consider the standard, garden-variety, nails-in-the-forehead-boring business presentation.  A person wanders to the front of the room, nervous as an auditor in a gambling den.  People look up briefly from their mobile phones, and, seeing nothing of extraordinary interest yet, return to their texting, email and to-do lists.  After fumbling apologetically for a while with the technology, head down, fingers flying, the presenter finally magics up his first Power Point slide, and starts by saying, “Here’s my agenda slide.  What I’m going to talk to you today about is…..”

The speaker still hasn’t gotten the attention of the audience.  Why should the audience pay attention?  Several minutes have gone by and all that’s happened is prologue.  The audience is still waiting to hear something new.

The speaker has wasted a lot of energy on the technology,  and begun to spend the goodwill that audiences have for all speakers at the start, because they want their time to be used well.

What’s more, there’s no effective focus for either the speaker or the audience.  The speaker expects the audience to look at him, or at the Power Point slide, or somewhere else — but it’s unclear.  In effect, the speaker is demanding a form of multi-tasking from the audience.  And all the research on multi-tasking demonstrates that it’s a myth.  When we multi-task, it’s the intellectual equivalent of driving drunk.  We are actually made stupider by the effort, because only parts of our brain are able to attend here or there.

This is not effective communication.  Everyone’s time is being misspent.  Why do it?

(As a side note, this scenario points up the problems that arise when a speaker is not adequately introduced by somebody else.  That other person can set up the speaker and the talk, allowing the audience to hone in on what’s about to happen in the ways that it should, rather than trying to guess what is about to happen.)

Now imagine an alternate scenario for the presentation.  The speaker strides briskly to the front of the room, launching into a story about the perils facing the industry, a story which has the audience nodding in agreement and eager to hear more.  The speaker then asks a couple of key questions of her listeners to involve them and ensure that the presentation remains relevant and focused on the audience’s needs.

The difference between these two scenarios is singular, appropriate focus.  The speaker should always be focused on the audience, while creating the speech, rehearsing it, and delivering it.  Then, if the speaker has done her job well, the audience will be able to focus where it should:  on the content.  Right from the start.

Rehearsal is of course key in this regard, because no speaker can focus effectively on the audience if she is worried about the managing the content in real time.  It’s in rehearsal that a speaker will find the ease necessary to take her focus off of herself, and free it up for the audience.

So your duty as a speaker in preparing a speech is to get the content and delivery down so well that you can focus on what you should during the performance itself:  delivering a message that you’re passionate about to the audience.   Which will allow the audience to get the content — the whole point of the exercise.

That’s effective communication.



  1. Hi Dr. Nick Morgan, your article is very interesting and as always, sharing important guidelines regarding the care that the speaker should have on stage.

    I’m going to make a comment aout your following words:
    “The speaker still hasn’t gotten the attention of the audience. Why should the audience pay attention? Several minutes have gone by and all that’s happened is prologue. The audience is still waiting to hear something new.
    The speaker has wasted a lot of energy on the technology, and begun to spend the goodwill that audiences have for all speakers at the start, because they want their time to be used well”

    I use part of a study that corroborates with your words

    Professor Frank Bernieri of the University of Toledo analyzed the behavior of job seekers of different ages and types of training in a 20-minute interview, interviewers being asked to rate each one according to their attributes as ambition, intelligence and competence.

    An observer group was asked to watch the videos of the first 15 seconds of each interview.

    It was found that the impression of the “trained observers in the first 15 seconds was equivalent to those that the interviewers formed in the 20-minute interviews.

    Conclusion: The first impression is very important and it occurs within seconds.
    Dr. Nick Morgan, I wish a nice day!
    Olá Dr. Nick Morgan, seu artigo é muito interessante e, como sempre, compartihando orientações importantes sobre os cuidados que o orador deve ter no palco.
    Eu vou fazer um comentário sobre suas seguintes palavras:
    “O palestrante ainda não chamou a atenção do público. Por que o público deveria prestar atenção? Vários minutos se passaram e tudo o que aconteceu é um prólogo. O público ainda está esperando para ouvir algo novo.
    O palestrante desperdiçou muita energia com a tecnologia e começou a gastar a boa vontade que o público tem para todos os palestrantes no início, porque eles querem que seu tempo seja bem usado ”

    Eu uso parte de um estudo que corrobora com suas palavras

    O professor Frank Bernieri, da Universidade de Toledo, analisou o comportamento dos candidatos a emprego de diferentes idades e tipos de treinamento em uma entrevista de 20 minutos, sendo que os entrevistadores classificaram cada um de acordo com seus atributos como ambição, inteligência e competência.

    Um grupo de observadores foi convidado a assistir os vídeos dos primeiros 15 segundos de cada entrevista.

    Verificou-se que a impressão dos “observadores treinados nos primeiros 15 segundos foi equivalente àqueles que os entrevistadores formaram nas entrevistas de 20 minutos. Conclusão: A primeira impressão é muito importante e ocorre em segundos.
    Dr. Nick Morgan, desejo um bom dia!

    1. Elazier — thanks very much for you comment and for pointing to the very useful study. It’s one of a number that suggest that we make up our minds very quickly about people, so those first impressions matter a great deal. They are durable, too — meaning that they’re hard to change. All the more reason, then, to start off well and not waste time.

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