The Communication Problem at the Heart of Our Digital Era, Part 2

The Communication Problem at the Heart of Our Digital Era, Part 2

Every single human voice has a slightly different mix of its basic pitch, undertones and overtones.  Added together and they give each voice a distinctive quality – what musicians call the timbre of an instrument, only for the voice.  You are so good at hearing the timbre of human voices that you can identify every […]

The Communication Problem at the Heart of Our Digital Era, Part 1

The Communication Problem at the Heart of Our Digital Era, Part 1

We live half our lives in the virtual world, half in the real, so that many of our communications are wholly virtual, and that’s a human disaster. The ongoing human emotional train wreck that is the digital era began, arguably, with email and the attempt to solve two particular problems with older forms of communication:  […]

If Virtual Communication Is so Important, Why Do I Feel so Bad Using It?

For most people, moving into the digital world to communicate means experiencing significant loss of clarity, ease, and depth.  You struggle to convey the lightness of tone you want in an email, and risk offending your colleague because the smile doesn’t come through.  You tune out during an audio conference because some connection is missing […]