How to Communicate Change

How to Communicate Change

As I talk to audiences recently, and, in fact, as I get ready to talk to those audiences by interviewing the meeting planners, conference organizers, and potential audience members, over and over again I hear a strikingly similar plaint. They begin by saying, “Our industry differs from every other one you’ll talk to.  Change is […]

Public speaking and emotional intelligence

Public speaking and emotional intelligence

Daniel Goleman’s brilliant 1995 book, Emotional Intelligence, gathered and synthesized some research about what it takes for people to get along in the world.  The phrase “emotional intelligence” has become part of the lexicon and indeed seems to be enjoying a bit of a renaissance just now, two decades later.  Perhaps because we are experiencing […]

Seven Good Ways to Think About Your Audience

Seven Good Ways to Think About Your Audience

I was coaching a client recently and realized that this able speaker had some serious misconceptions about how to relate to the people sitting in the chairs in front of him.  It’s essential to keep the right attitude toward your audiences despite the stresses of travel, performance, and occasionally unpredictable audience responses.  A speaker can […]

The Eight Worst Ways to Start a Speech

The Eight Worst Ways to Start a Speech

Every year about now, the conference season kicks into gear and I hear — and coach — speeches and speakers under conditions of high stress and adrenaline.  Inevitably, I hear speech beginnings that don’t do either their speakers or their audiences any favors.  Some are small mistakes and some are more fundamental, but they’re all […]