Tough Conversations

We all dread certain conversations — the one with the boss about a raise, with a teenage child about, say, a problem in school, or with a partner about a festering disagreement over the in-laws.  For some people, the anticipation is the worst part.  For most of us, though, the anticipation is bad enough, but […]

eBook: How to Read Body Language

Every communication is two conversations, content and body language. And body language is often more revealing and truthful than content, especially in divulging what other people are really thinking. But how do you follow that second conversation? If you try to monitor it consciously, you rapidly become overwhelmed with ambiguous information. Did that twitch of […]