The Problem with Online Feedback, Part 2

The Problem with Online Feedback, Part 2

Last time I talked about the differences between explicit and implicit feedback, how implicit feedback is missing from the virtual world, and the resulting difficulties with feedback online. Lacking the unconscious stream of emotional information that we receive automatically from other people face-to-face, online communication and feedback are much less robust, much less compelling, and […]

The Virtual World Is an Emotional Desert

The Virtual World Is an Emotional Desert

When humans communicate face-to-face, we do so with little conscious effort, most of the time. Even when language is a barrier, we can quickly get the gist of the idea through body language, facial expression, the emotion conveyed. When we communicate at a distance, virtually, the effort involved is considerable and the opportunities for miscommunication […]

If Virtual Communication Is so Important, Why Do I Feel so Bad Using It?

For most people, moving into the digital world to communicate means experiencing significant loss of clarity, ease, and depth.  You struggle to convey the lightness of tone you want in an email, and risk offending your colleague because the smile doesn’t come through.  You tune out during an audio conference because some connection is missing […]