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Sally Hogshead

Sally Hogshead

The orange ticket, or the green ticket?

By Sally Hogshead | Dec 14, 2010

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Do you offer an “orange ticket” experience for your customers?

I learned a great lesson recently for creating memorable customer moments. It was on Epcot’s ride, named Mission: Space. I’ll share my big “a-ha” moment, complete from orange tickets through to barf bags, and then teach you to create your own with the 7 triggers of fascination.

This video was filmed at the headquarters of my fantastic partners at 800ceoread.

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More posts by Sally Hogshead

About Sally Hogshead

Growing up with the last name Hogshead would give anyone an unconventional point of view. Today, after surviving years of harassment on the playground, Sally is a speaker, author, and brand innovation consultant, helping companies develop messages that persuade and captivate. Clients past and present include Nike, MINI Cooper, Aflac, Cole Haan, Target, Coca-Cola and Godiva. Sally’s work and insights have been profiled by The New York Times, NBC, ABC, CBS and MSNBC. She’s been described by the press as “intrepid’ and an “advertising mastermind.” Reality TV show Making It Big named her “Advertising’s Icon” who has “changed the face of North American advertising.” In 2009, she was interviewed twice on NBC’s Today Show. A sought-after speaker, Sally leads keynotes for companies such as Starbucks and Microsoft, as well as innovation sessions around the world.

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Fascinate by Sally Hogshead

Radical Careering by Sally Hogshead