The Communication Problem at the Heart of Our Digital Era, Part 2

The Communication Problem at the Heart of Our Digital Era, Part 2

Every single human voice has a slightly different mix of its basic pitch, undertones and overtones.  Added together and they give each voice a distinctive quality – what musicians call the timbre of an instrument, only for the voice.  You are so good at hearing the timbre of human voices that you can identify every […]

The Communication Problem at the Heart of Our Digital Era, Part 1

The Communication Problem at the Heart of Our Digital Era, Part 1

We live half our lives in the virtual world, half in the real, so that many of our communications are wholly virtual, and that’s a human disaster. The ongoing human emotional train wreck that is the digital era began, arguably, with email and the attempt to solve two particular problems with older forms of communication:  […]

What to Do about Speaking Fear when Nothing Else Works

I had a question from a reader recently about what to do when all my usual prescriptions (see here, here, and here) for dealing with stage fright – physical work on breathing and muscle group relaxation, coupled with mental work on imaging and replacing the feared outcome with a positive one – don’t work.  Perhaps the […]

What’s Wrong with Virtual Communication, Part 1

We are all unwitting participants in a massive social experiment that began slowly after World War II and gathered speed in the last decade with the introduction of the smart phone.  We have created virtual personas, online worlds, digital connections, social media lives, email relationships, audio-conference teams, video linkups – the whole panoply of ways […]

How to Understand Your Audience

When I’m working with clients, we always start, not with them, but with their audience.  Sometimes clients find this a bit surprising, because like many first-time authors, when you ask them who their audience is, they’ll say, “Why, everyone!” That’s a mistake.  It shows you haven’t thought deeply enough about yourself and your message.  None […]