Why Executives Need to Become Intentional Communicators

Why Executives Need to Become Intentional Communicators

For executives with a public-facing role, the game has changed.  You can’t rely on common sense or instinct or winging it today as you once might have done.  With mobile phones and YouTube everywhere, you have to assume that your life as a leader is entirely transparent.  Leaders who rely on ad-libbing and improvisation risk […]

The Problem with Online Feedback, Part 2

The Problem with Online Feedback, Part 2

Last time I talked about the differences between explicit and implicit feedback, how implicit feedback is missing from the virtual world, and the resulting difficulties with feedback online. Lacking the unconscious stream of emotional information that we receive automatically from other people face-to-face, online communication and feedback are much less robust, much less compelling, and […]