How Our Virtual World Has Changed the Communication of Selling – Part One

How Our Virtual World Has Changed the Communication of Selling – Part One

The internet and mobile phone together have changed our notions of friendship, family relationships, work connections, and personal ties. And all of that has happened in a couple of decades, but especially the last ten years, thanks mostly to the sudden rise of the mobile phone (since the introduction of the iPhone in 2007).  Where […]

When Good Speeches Go Bad

When Good Speeches Go Bad

Consider the standard, garden-variety, nails-in-the-forehead-boring business presentation.  A person wanders to the front of the room, nervous as an auditor in a gambling den.  People look up briefly from their mobile phones, and, seeing nothing of extraordinary interest yet, return to their texting, email and to-do lists.  After fumbling apologetically for a while with the […]

Emotion, Human Connection, and the Virtual World

Emotion, Human Connection, and the Virtual World

Recently I was reviewing some research on popular TED talks that found that the most successful speakers used more hand gestures, tonal variety, and smiling than the less successful ones.  A lot more.  More than twice as much, in fact.  Those speakers were rated as more charismatic than the other speakers, and more popular.  What’s […]